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Sani Resort - FAQ's

Below we have put together a few questions and answers that you may have about booking and travelling abroad and all about the Sani Resorts. If you can not find an answer to your question please call our dedicated team free on 0800 810 8121 and one of our consultants will be happy to help.

Where can I dine on the dine around programme at Sani?
Staying at Sani Beach Hotel, Sani Beach Club and Porto Sani when guests are staying half board or all inclusive their evening meals can be taken between the three Sani Hotels (buffet) and also in the restaurants at the Sani marina on a set menu. If guests want the a la carte menus at the marina restaurants they will receive a reduction off their meal.

I have a family of 5, which are the best rooms?
Sani Beach Hotel Family Interconnected Room Sani Beach Club, Presidential Suite All room details and floor plans are available online.

At Sani how far are the hotels from each other?
The largest distance between the hotels is from the Sani Beach Hotel to the Sani Beach Club. Walking along the beach this takes 10 mins walking. From Sani Beach Hotel and Sani Beach Club to the Marina is 5 minutes walking. Guests can use the Sani Shuttle which runs every 20mins between all resorts and the Sani Marina. This runs until late allowing guests to use at night.

What standard are the kids clubs and do they meet UK standards?
All childcare facilities are to UK OFSTED standards and staff are both from the UK and Greece.

I am booking my Honeymoon what can you offer?
All Sani Honeymoon guests receive a FREE room upgrade (subject to availability), room decoration with flowers and a bottle of sparkling wine on arrival.

Where do the kids clubs operate?
At Sani Beach Hotel and Sani Beach Club. The crèche is at the Sani Beach Hotel and can be used by all guests and can be pre booked by us.

What are the beaches like at Sani?
The beaches at Sani are amazing, they are white fine sand.

We are a couple, is Sani full of kids? And would it suit a couple?
The Sani Beach Hotel has the most children. However, the resort is also geared towards couples as Honeymoons are very popular. Next to the Sani Beach Hotel is Sani Hill which is very romantic and beautiful.

Are you members of ABTA?
Yes we are, our ABTA Number is 83465 and you can confirm this by Clicking Here As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer.

How can I contact the Foreign Office ?
The Foreign office have a website full of useful information at www.fco.gov.uk. Alternatively you can call them directly on 0845 850 2829.

Can I book my holiday online?
Yes, you can book holidays, flights, accommodation, city breaks, transfers and car hire through this site. Don't forget you can always call a member of our team to continue your booking over the phone. If you do book online, we boast the very latest encryption techniques to ensure your payment details are protected all online transactions are kept secure from unauthorised access for peace of mind.

Can I book group holidays or flights?
Of Course. You may find giving us a call is the best way to book group holidays. Our travel consultants can often offer you some great discounts because you are booking as a group.

Do I need to take out Travel Insurance?
Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?
Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when traveling abroad. If you have any queries please ask or visit www.ukpa.gov.uk

How can I pay for my holiday?
When making a reservation you will need to have a current debit, credit or charge card. We are happy to accept most Debit/Credit cards. The debit will be automatically deducted from your bank account Please note that a surcharge may applied to all credit / charge card transactions. Please ask for full details.

What Currency do I need to take?
Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques abroad?
Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank.

How do I call the UK from abroad?
If dialling from outside the UK, you’ll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call ie including the area code, but do not dial the initial “O”. eg. International access code then +44 870 000 0000

What do I do if I have a complaint in resort?
If you have a complaint. Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. they may be able to fix the problem straight away. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give us a call on our aftersales number, 0800 810 8121 as soon as you return from your holiday.

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